Terms & Conditions of Sale
1. APPLICABILITY
These Terms and Conditions of Sale (“Terms”) shall apply to all sales of products (“Products”) by Zhengzhou Winsun Amusement Equipment Co.,Ltd. (Factory: Plant No.2, Cross-border Ecommerce Industrial Park, No. 335, Huanghe Road, Hightech Zone, Pingdingshan City, Henan, China) and its American Distributor, Winsun USA Inc. (Warehouse: 780 Roosevelt Unit 123 Irvine,CA 92620) (“Seller”) to the purchaser (“Buyer”). These Terms supersede all prior agreements and may only be modified in writing signed by both parties.
2. PRICE & PAYMENT TERMS
• Price as specified in the Contract
• Payment Methods: USD via cashier’s check, money order, wire transfer, or credit card
• Payment Schedule:
In-Stock Products: 100% payment upon signing
Out-of-Stock Products: 20% deposit, balance before delivery
Custom Products: 50% deposit, balance before delivery
• All deposits are non-refundable
3. SHIPPING & DELIVERY
• Shipping Terms:
China Orders: EXW Henan factory
USA Orders: FOB LA warehouse
• Risk transfers upon delivery to carrier
• Buyer responsible for all shipping costs, insurance, duties and taxes
4. QUALITY INSPECTION
• 10-day inspection period post-delivery
• Claim Process:
Notate damage on bill of lading
Submit written claim with documents within 10 days
Obtain Return Authorization before return
5. LIMITED WARRANTY
• 1-year warranty for material/workmanship defects(excludes blowers, zippers, misters)
• Exclusions:
Improper use/storage
Unauthorized modifications
Normal wear and tear
• Remedy: Repair/replacement at Seller’s discretion
Read More about Limited Warranty
5.1 Coverage
Seller warrants that new Products shall be free from defects in material and workmanship under normal use for 1 year from delivery date.
- Included:
Material defects (e.g. fabric delamination, seam splitting)
Workmanship issues (e.g. weak sewing, print peeling)
- Excluded:
Non-Seller manufactured parts (blowers/motors/electronics)
Wear items (zippers/Velcro/drain valves)
Considered consumables(Repair kits)
Human damage (scratches/overloading/improper storage)
5.2 Claim Process
Buyer must notify Seller in writing within 7 business days after defect discovery and ship Products to designated inspection center (freight prepaid). For validated claims, Seller covers repair/replacement and return shipping.
- Steps:
Submit photo/video evidence
Obtain Return Merchandise Authorizatio
Mark RMA# on shipping box
Await inspection report (typically 5-10 business days)
5.3 Special Provisions
- For Inflatable products: Buyer may self-repair holes (≤3cm diameter) using included patch kit without voiding warranty.
- Any third-party repairs or non-OEM parts will immediately terminate warranty.
5.4 Legal Disclaimer
This warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction.
6. LIABILITY LIMITATIONS
• Seller’s maximum liability = product purchase price
• No liability for consequential/incidental/punitive damages
7. CUSTOM PRODUCTS
• 3D rendering approval required pre-production
• Buyer assumes all design risks for approved renderings
8. ORDER CHANGES & CANCELLATIONS
• Modifications require written Change Order signed by both parties
• No modifications permitted within 2 weeks of projected shipment date
• Cancellations subject to Seller approval; Buyer liable for all incurred costs plus 20% of contract value as lost profit
• Customized products cannot be cancelled after production commences
9. RETURNS& EXCHANGES
• 15-day return window for unused products
• 25% restocking fee
• Final sale: Custom, promotional, and seasonal products
Read More about Returns
9.1 15-Day Return Policy
Buyer may return Products within 15 calendar days of delivery, provided all conditions are m
- Unused Condition:
Products must be in original, unopened packaging
All tags, manuals, and accessories included
No signs of wear, installation, or testing
- Approval Required:
Buyer must request a Return Authorization (RA) Number from Seller
Unauthorized returns will be refused
- Restocking Fee:
25% of product value deducted for processing/re-packaging
Example: $1,000 product → $750 refund after fee
- Return Shipping:
Buyer pays return freight & insurance
Must use trackable service (e.g., FedEx/UPS)
C.O.D. shipments not accepted
9.2 Final Sale (Non-Returnable Items)
All sales are final for:
× Custom/Built-to-Order Products:
Includes color/design/size modifications
Exception: Defects covered under warranty
× Promotional/Clearance Items:
Discounted overstock or seasonal products
× Opened/Installed Products:
Inflated or water-tested units
Missing original packaging
× Special Orders:
Products procured specifically for Buyer
10. GENERAL PROVISIONS
• Governed by California law
• Prevailing party recovers legal fees